Support for Certiport Authorized Testing Centers (CATCs)

CATC Information

Find all the information you need for running a successful CATC on our Get Started as a Test Center page.

Follow these steps to resolve any issues that may arise related to your testing experience.

Step 1: Check the Site directory, FAQs, and quick reference guides

Navigate through a directory of our site with direct links sorted by topic.
Read answers to the most frequently asked questions about testing with Certiport.
Read the quick reference guides for the most detailed information.

Step 2: Verify system compatibility

Specific requirements must be met to ensure our certification exams are delivered in a compatible and consistent environment. View our technical requirements.

Step 3: Contact customer service

If you still have questions, choose from the following:

Customer service

  • CATC on-boarding and training
  • Assistance with downloading software
  • Customer service inquiries regarding your test center

Inside United States
International (Outside United States)

Technical support

  • Experiencing errors with exam delivery
  • Issues with updating software or exams
  • Other technical issues
     

Contact technical support (globally)

Important
Support links
Exam information