Support for Certiport Authorized Partners (CAPs)

Follow these steps to resolve any issues that may arise related to your testing experience.

Step 1: Check the Site directory, FAQs, and quick reference guides

Navigate through a directory of our site with direct links sorted by topic.
Read answers to the most frequently asked questions about testing with Certiport.
Read the quick reference guides for the most detailed information.

Step 2: Verify system compatibility

Specific requirements must be met to ensure our certification exams are delivered in a compatible and consistent environment. View our technical requirements.

Step 3: Contact the CAP Team

If you still have questions, to your Certiport account and view the Contact Us page (you may need to log in first and click the link again). To manually reach the page, log in, change your role to "CAP Administrator", hover over the "Support" tab and click the dropdown for "CAP Team".

Important
Support links
Exam information