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Scheduling an exam session

All scheduling will be performed by your Exam Administrator (Proctor). They will contact you with all the information needed to join your session.

When using the Exams from Home solution please note that there are two time limits you need to be aware of:

• Session time: the amount of time the virtual machine is active (approx 3 hours) or until you finish the exam and disconnect from the session
• Exam time: the actual timed portion you have to complete the certification exam - between 45-60 minutes for all standard exams

Session time will be used to log in, select your exam group and payment method, review the tutorial, ask the Exam Administrator (Proctor) any questions, review your results, send feedback, or to complete other similar tasks. If you arrive later than 30 minutes to your scheduled session, you will be locked out and need to reschedule your exam as there may not be enough overall time to complete all tasks as well as the exam itself.

Important info

Please review these items prior to your scheduled exam session. If you have any questions about Exams from Home please contact your Exam Administrator (Proctor).

• Your Exam Administrator (Proctor) will schedule the appointment for your session.
• Review the Tutorial of the exam you signed up for prior to your appointment; doing so will allow you to save more session time by skipping the tutorial just before starting the actual exam timer.
• You will need your Certiport login/username and password. Please have this information ready before your scheduled exam time. If you have lost your username or password . Test your credentials by logging in to the Certiport website and verify that the profile/transcript is where you want your exam results to be associated.
• You will have to reschedule your exam if you arrive later than 30 minutes after your start time.
• Available for Test Candidates with ADA accommodations in the form of extended time only - see FAQs for details
• Ensure exam security by strictly adhering to the following:
  • If possible, find a space to take your exam without distractions or other people
  • No mobile or other computing devices are allowed
  • No recording devices are allowed (this includes paper, pens, pencils, cameras, etc.)
  • Close all open browsers and applications prior to the exam
  • Have other household members refrain from using the internet during your exam session

Note: Your identity and exam environment may be checked for compliance by your Exam Administrator (Proctor) immediately preceeding the start of your scheduled session.
 

Important: Accessing anything other than the exam during testing will invalidate your exam and you will be removed from the session. These actions will result in a failed exam and suspension of your Certiport account.

Technical requirements (Test Candidate)

 

• Laptop or Desktop with Windows 10, Windows 11, or Mac OS X Monterey 12.x or higher
• Chromebook with a current operating system (OS)
• The language of the OS on your computer must match the exam language you are scheduled to take
• Full keyboard and a 2-button mouse
• Recommended minimum screen resolution of 1280 x 800
• The preferred internet browser is Chrome. Internet Explorer, Edge, and Safari are also acceptable
• You will need the ability to download and execute a program file from your browser (see the user guide for info on managed Chromebook devices)
• Webcam (to check your identity & environment)
• A bandwidth download speed of at least 10Mbps*

 
*Important: Before using Exams from Home, we strongly encourage all users to test their bandwidth to verify it is adequate and ensure the session will not be interrupted. A reputable third-party site you may use is . Ensure other members of your household are offline during the bandwidth test and during your actual exam session. If your Exam Administrator (Proctor) chooses to use third-party software such as Teams or Zoom to communicate or perform an identity/environment check during your session, that could exceed the 10Mbps baseline in the requirements.

User training

The following is a quick summary to the more detailed guide. Please review all available training materials before joining your first session.

1. The Exam Administrator (Proctor) will send you an email with all the information needed to join your exam session.
2. At the scheduled session time, click on the exam launch link you were sent. You will have to reschedule your exam if you arrive later than 30 minutes after your start time.
3. Enter the Access Code.
4. Download and install the Certiport secure browser
5. Log in, select whether you are part of an Exam Group, select your payment method, read and agree to any terms & conditions, and wait for the Exam Administrator (Proctor) to take control of your screen to unlock your exam. A Chat feature will be available should you have any questions.
6. Review the tutorial if you did not do so previously, take your exam, review your exam summary and score report, then disconnect from the session.

Test Candidate user guide

Test Candidate User Guide

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Autodesk exam users

 

Autodesk Certified User (ACU) in English:
When taking ACU exams in English (ENU), you may use the icons on the toolbar located on bottom of the screen to navigate quickly between Compass and the ACU application. Please review the tutorial for detailed information on the toolbar. If for any reason the toolbar fails to move you back and forth between the exam and the application, the keystrokes below can be utilized.

• Windows: ALT+PageUp or ALT+PageDown
• Mac: Opt+FN+ up arrow
• Chromebooks: You must use the Autodesk toolbar

Exams from Home involves the use of your home computer in the place of a workstation that is normally configured for, and dedicated to, Certiport certification testing by a Certiport Authorized Testing Center (CATC). As such, the following items can help with performance during an EFH session:

• Validate Bandwidth/Connection: You can use prior to exam time to ensure a download speed of at least 10 Mbps. Please note that if the Exam Administrator chooses to use video conferencing software such as Teams or Zoom to communicate, that will exceed the 10 Mbps baseline set forth in the EFH technical requirements. Try and conduct the speed test, as well as the actual exam, during times when others in your household are not using any of your bandwidth (e.g., streaming a movie). 
• Close all Non-Essential Applications: Aside from the browser used to access EFH, no other applications should be running unless required by your Exam Administrator (Proctor). If possible, try to close any non-essential background applications that may be running as well.
  
  Note: This is especially important to remember with respect to using video conferencing software, as these can bog down machine resources and bandwidth or create unnecessary conflicts. Using video conferencing software to perform the identity & environment check with your Exam Administrator (Proctor), then closing them before the actual exam begins is recommended.
• VPNs and VMs: Web connections through Virtual Private Networks (VPNs) or using Virtual Machines (VMs such as Parallels, VMWare, VirtualBox, etc.) are not supported and will impact exam performance.
• Anti-Virus Software & Firewalls: Firewalls and third-party anti-virus software can also impact exam performance. These can be temporarily disabled during testing to improve the exam experience.
• Use Google Chrome: Chrome is our recommended browser for EFH. To set Chrome as your default browser:
  • Windows: Click Start menu > click Settings > select Default apps > click Web browser > choose Google Chrome.
  • Mac: Click the Apple menu > click System Settings > click Desktop & Dock in the sidebar > scroll down and select Chrome as the web browser from the “Default web browser” menu on the right.
• Chrome Extensions: Temporarily turning off extensions in the browser may also help in reducing conflicts.
  • How: Open Chrome > select Settings > click Extensions > turn off extensions (they can be restarted in the same way).
• Use Chrome in Incognito Mode: Using an incognito window will automatically disable extensions and other third-party add-ins to avoid conflicts and resource sharing:
  • Windows: Open an incognito window by pressing (Ctrl+Shft+N) and paste the candidate exam link in the newly opened browser window.
  • Mac: Open an incognito window by pressing (Ctrl+Shift+P) and paste the candidate exam link in the newly opened browser window.

Frequently asked questions

Q: Does the Secure Browser require Admin Rights to download?
A: The Secure Browser for Windows and Mac is not an installed program, it’s a few files temporarily running in memory during the session and should not require Admin Rights to execute. However, permissions or parentals access controls could be implemented within a browser or security software to prevent browser downloads or the execution of program files, and such permissions would need to be relaxed temporarily to allow this to occur. For Chromebooks, the app is installed locally, and managed devices may require the app to be allowed to install, or be by an IT Admin.
 
Q: On Chromebooks, does it matter if I used a different browser to obtain the app than I am using to run my session?
A: No. The Secure Browser will simply launch within the browser that is currently set as default. We recommend selecting a supported browser, setting it as default, and sticking with it throughout the entire EFH experience.
 
Q: How do I communicate during exam launch?
A: A chat feature is part of the secure browser. You can click on the minimize button or the blue "Hide Chat" button to show/hide chat and communicate with the Exam Administrator (Proctor) outside of the timed portion of the exam.
 
Q: If Chat is minimized and muted and I receive a message, how will I know?
A: You will not be notified in this scenario. Should you choose to both mute and hide Chat, maximize it again to check for any missed messages. If you have Chat minimized but not muted, you will still hear the notification sound if you receive any messages but would have to maximize Chat in order to view them.
 
Q: What happens if I try to join a session before the session is active or after it has ended?
A: You will be met with an “Access code is not active….” message. If you log in during the session but your Exam Administrator (Proctor) is not ready, you will sit in the Lobby until they have opened the session.

Q: What if I have not received my session info by the time my session has begun?
A: If you have not received your session info one hour before the start of your scheduled session please contact your Exam Administrator (Proctor) immediately.

Q: In Autodesk (ACU), "Alt+Tab" is not working to switch between the exam and the application, what can I do?
A: When taking ACU exams in English (ENU), you may use the icons on the toolbar located on bottom of the screen to navigate quickly between Compass and the ACU application. Please review the tutorial for detailed information on the new toolbar. If for any reason the toolbar fails to move you back and forth between the exam and the application, the keystrokes below can be utilized.

• Windows: ALT+PageUp or ALT+PageDown
• Mac: Opt+FN+ up arrow
• Chromebooks: You must use the Autodesk toolbar

Q: What is video conferencing software used for?
A: Third-party video conferencing software may be used by your Exam Administrator (Proctor) to communicate with you (outside of the timed portion of the exam or in the event of a technical issue). It may also be used for checking your identity and your exam environment for compliance. It will never be used to communicate with a Certiport representative. Using such software will occur simultaneously with your separate virtual session(s) occurring within the browser. Note that using video conferencing or other software may put an additional burden on your bandwidth that may exceed the baseline technical requirements we have set forth for the Exams from Home solution. Certiport's Technical Support team will also not be able to troubleshoot any issues related to third-party software use.

Q: I require an ADA accommodation; can I still apply for one with Exams from Home?
A: Yes. ADA accommodations are supported in the Exams from Home solution in the form of extended testing time for pre-approved candidates. However, accessibility tools such as JAWS and other screen readers are not supported in Exams from Home. Certiport’s Compass for Windows and Compass for Mac locally installed solutions still support all forms of accommodations detailed on our ADA page.